Accounting Software Singapore Mobile App | Easy Accounts - Tutorial

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User Account Settings

Q4: How to create multiple companies under the same user account?

Log in to your account, find the arrow next to your existing company name on the top left corner to open the hidden menu. Click on “Add New Business” under the “Switch Company” section. Complete new business profile and create a new business in one simple step.

Yes, we allow multiple organizations to be tagged to 1 account. Tap on your organization name (at the header) from the home page to add a new business.

Q5: How to set up multi-users and invite my colleagues to join my existing company?

Log in to your account, go to “Settings > Manage Users”. Select the staff you want to invite from the drop-down list, choose the role to be assigned, and finally the method of sending invitation. Upon receiving the invitation, your colleague need to visit our website and register a personal account first. Once it is done, your colleague will see the invitation message to join your organization on his/her first-time login.

You will see the “Invite Team Members” button after tapping on your organization name (at the header) from the home page.

Fill in their name, mobile number and select their role. Thereafter, we will SMS the invitation link to them.

Q2: How do I reset my password?

1) You can reset your password by tapping “Forgot Password” in the login screen. Follow the instruction and enter OTP sent to your registered email or phone number.

2) Alternatively, log in to your account and find “account settings” on the top right corner. Click on the “password” field and complete the change of password.

You can reset your password by tapping “Forgot Password” in the login screen. You will be able to reset your password after entering the OTP sent to your registered phone number.

Q1: How to create an user account?

1) Click on “Free Registration” from the top menu bar of our website. (Alternatively, click on “Ace Accounts Login” instead. Then on the user log-in page click on “Create An Account” at the bottom.)

2) Set your login credentials and click on “One last step: Business Profile“. Enter OTP received in your registered email (or mobile SMS) for verification purposes.

3) Complete your Business information on the new page and click “Create account“. All set!

Q3: How to change my registered email or phone number?

Log in to your account, go to “account settings” on the top right corner. Change your email address and/or phone number in the respective fields, and perform the verification with the OTP received.

Purchases Related

Q28: How do I record a reimbursable expense (staff claims) and process reimbursements to staff?

1) Click on the “+” sign on the top right corner to open the quick action list. Choose “Expense” from the list and you will be directed to the “New Expense” page. Choose expense type “Paid”.

2) At “Payment Information” section, choose ” Personal Money (Reimbursable)” under “Paid Using” choice. Fill in all details and save.

3) To process a reimbursement, you can record a “Reimburse Now” meaning direct reimbursement or “Reimburse Later” which means the reimbursed amount will be added to the employee’s immediate available month payslip, and will be processed together with his/her salary for that month.

If you have already reimbursed the employee who paid for the expense, you may tap on “Reimburse Now” and indicate the mode of payment as well as the bank account that the payment was made from.

On the other hand, if you wish to add the reimbursement to the employee’s payslip, you may tap on “Reimburse Later”.

Q29: How do I create/edit a Purchase Order?

1) Click on the “+” sign on the top right corner to open the quick action list. Choose “Purchase Order” from the list and you will be directed to the “New Purchase Order” page. Fill in details and save.

2) You may also perform various actions such as edit, download, generate bill, etc.

To record a purchase order, tap on “+” floating button, and select “Purchase Order”. Fill in the required details such as supplier name, delivery date, address, items and tap on “Save”.

The saved Purchase Order will be visible in the Purchases module as well as home page.

Q30: What should I do after my supplier has fulfilled the Bill (Goods/Services already received)?

Open the supplier’s bill and click the “Mark as Delivered” button on the top right section to proceed. If you are using inventory tracking feature, this action will effect the change in your inventory record automatically.

In order to record an increase in inventory, you may tap on “Mark As Delivered” which is found on the top right command window of your saved Bill detail page.

Q31: How do I record a Bill?

1) Click on the “+” sign on the top right corner to open the quick action list. Choose “Bill” from the list and you will be directed to the “New Bill” page. Fill in details and save.

2) You may also perform various actions such as edit, download, make payment, etc.

To record a Bill, you may tap on the camera floating button if you wish to scan your bill. Otherwise, tap on the “+” floating button, and select “Bill”.

Fill in the required details such as supplier name, due date, purchase order number (if any), items and tap on “Save”.

The saved bill will be visible in the Purchases module as well as home page. Note: You may also convert your Purchase Order into Bill from your PO detail page.

Q32: How do I record payment (Single and batch payment) for Bill?

1) To process payment for a single bill, open the bill details and click on the “Make Payment” button on the top right section.

2) To process batch payment for multiple bills, click on the “+” sign on the top right corner to open the quick action list and choose “Make Payment”.

3) On the “Make payment” page, choose supplier name and click on “Bill Number” field to see unpaid Bills under the supplier. Tick the bills and change amount if necessary. Close to return to the “Make payment” page. Check details and save.

You may tap on “Make Payment” in the Bill / Unpaid Expense detail page to record the payment details.

Alternatively, if you would like to record payment for a batch of bills from a particular supplier, you may go to Purchases module and tap on the “+” floating button and select “Make Payment”.

Q33: How do I record Debit Note?

1) From the side menu bar on the left, go to “Credit Note/ Debit Note” page. Switch to the “Debit Note” tab.

2) Click on the button “Add Debit Note” on the top right section to open the “New Debit Note” page. Choose supplier name and click on “Bill Number” field to select the correct bill. Then Complete the details and save.

Go to Debit Note tab in the Credit & Debit Note module and tap on the “+” floating button. Fill in the required details such as bill number, recipient, amount and tap on “Save”.

The saved Debit Note will be visible in the Credit & Debit Note module as well as home page.

Q34: What should I do when I receive refund from supplier for the debit note issued?

Open the Debit Note, click on the “Receive Refund” botton top right section to open the “Receive Payment” page. Complete details and save.

You may tap on “Receive Refund” in the Debit Note detail page to record the payment details in the new Money-In form launched.

Q27: How do I record an Expense?

1) Click on the “+” sign on the top right corner to open the quick action list. Choose “Expense” from the list and you will be directed to the “New Expense” page. Choose expense type “Paid” or “Unpaid”.

2) At “Payment Information” section, choose ” Company Money (Non-reimbursable)” under “Paid Using” choice. Fill in all details and save.

To record an expense, you may tap on the camera floating button if you wish to scan your receipt. Otherwise, tap on the “+” floating button, and select “Expense”.

If the expense is due at a later date, you may change the option from “Paid” to “Unpaid”. Fill in the required details and tap on “Save”.

The saved expense will be visible in the Purchases module as well as home page.

Q35: Can I use the Debit Note to offset my bill partially or fully?

1) On the “New Bill” page, after selecting supplier name a “Apply Credit” button will appear on the top right section if there is a debit note amount available under the supplier’s account.

2) Click on “Apply Credit” button to show the pop up window. Check the “Available Credit” on the top and key in the amount to apply (full or partial).

Sales

Q36: How do I record/ edit a Quotation?

1) Click on the “+” sign on the top right corner to open the quick action list. Choose “Quotation” from the list and you will be directed to the “New Quotation” page. Fill in details and save.

2) You may also perform various actions such as edit, delete, mark as rejected, generate invoice, generate Delivery Order, etc.

To record a quotation, tap on the “+” floating button, and select “Quotation”. Fill in the required details such as client name, items and tap on “Save”.

The saved Quotation will be visible in the Sales module as well as home page.

Q37: How do I generate a Delivery / Service Order?

1) Open a Quotation, click on the button “Generate Delivery Order” on the top section. Fill in the DO details and save.

2) Alternatively, open an invoice, click on the button “Generate Delivery Order” at the top section. Fill in the DO details and save.

Yes, you can tap on “Generate Delivery / Service Order” found in the saved quotation detail page.

Q38: How do I record/ edit an Invoice?

1) Open a Quotation, click on the button “Generate Invoice” on the top section to open a “New Invoice” page. Fill in the details and save.

2) Alternatively, click on the “+” sign on the top right corner to open the quick action list. Choose “Invoice” from the list and you will be directed to the “New Invoice” page. Fill in details and save.

3) You may also perform various actions such as edit, delete, mark as delivered, generate Delivery Order, etc.

To record an Invoice, you may tap on the “+” floating and select “Invoice”. Fill in the required details such as client name, payment term, quotation number (if any), items and tap on “Save”.

The saved invoice will be visible in the Sales module as well as home page. Note: You may also convert your Quotation into Invoice from your Quotation detail page.

Q39: How do I record a received payment or batch collection for invoices?

1) To record a received payment for a single invoice, open the invoice and click on the “Receive Payment” button at the top section to open the “Receive Payment” page.

2) To process batch collection for multiple invoices, click on the “+” sign on the top right corner to open the quick action list and choose “Receive Payment”.

3) On the “Receive payment” page, choose customer name first and click on “Invoice Number” field to see list of un-collected Invoices under the Customer. Tick the invoices and change amounts if necessary. Close it to return to the “Receive payment” page. Check details and save.

You may tap on “Receive Payment” in the Invoice detail page to record the payment details.

Alternatively, if you would like to record payment for a batch of invoices from a particular client, you may go to Sales module and tap on the “+” floating button and select “Receive Payment”.

Q41: How do I record a Credit Note?

1) From the side menu bar on the left, go to “Credit Note/ Debit Note” page. Switch to the “Credit Note” tab.

2) Click on the button “Add Credit Note +” on the top section to open the “New Credit Note” page. Choose Customer name and click on “Invoice Number” field to select the correct invoice against to. Then Complete the details and save.

Go to Credit Note tab in the Credit & Debit Note module and tap on the “+” floating button. Fill in the required details such as invoice number, recipient, amount and tap on “Save”.

The saved Credit Note will be visible in the Credit & Debit Note module as well as home page.

Q43: How do I generate a Statement of Account from Invoice?

Open an Invoice, click “Generate SOA” button at the top section to open a pop-up window. Select the time range and click “Generate”.

Alternatively, go to “Business Contact” and open details of a Customer. click “Generate SOA” button at the top section to open a pop-up window. Select the time range and click “Generate”.

Q42: How to add discount amount in a new invoice?

On the “New Invoice” page, add a row for product or service item in the “Products/Services” section. Key in discount amount either in % or dollar amount in the “Discount” field next to “Unit Price” field”. Check the discount amount at the “Subtotal” section at below to confirm.

Q40: What should I do after I have fulfilled the Quotation/lnvoice (Goods/Services already fullfilled)?

Open the invoice and click the “Mark as Delivered” button at the top section to proceed. If you are using inventory tracking feature, this action will effect the change in your inventory record automatically.

Products & Services

Q14: How do I add/ edit a product?

1) From the side menu bar on the left, go to “Products & Services”, on the “Product” page click “Add Product +” button to open the new product screen. Complete the details and save.

2) Select the product and click on “Edit”. Make necessary changes and save.

You may access the Products & Services module to add new product. You are required to fill in the Sell and Buy section before you can save the form.

If you wish to keep track of your product quantity, please enable the “Inventory Tracking” option, and enter the initial product quantity (if any).

Tap on “Save” when you are done to save the information.

Q18: How do I add/edit a service?

1) From the side menu bar on the left, go to “Products & Services”, on the “Service” page click “Add Service +” button to open the new service screen. Complete the details and save.

2) Select the service and click on “Edit”. Make necessary changes and save.

You may access the Products & Services module to add new service. Tap on “Save” when you are done to save the information.

Q16: How to activate and deactivate a product/service?

1) Click to view the product’s details page. Click on the “Deactivate” button and confirm.

2) or select multiple items on the “products” page by ticking the products, and select “Deactivate” from the “More Actions” drop-down menu to effect the change.

Q15: How do I adjust inventory for my tracked products?

1) Click to view the product’s details page. Click on the “Adjust Inventroy” button and fill in all details, and save.

2) or select multiple items on the “products” page by ticking the products, and select “Adjust Inventory” from the “More Actions” drop-down menu to make batch adjustment.

To do batch adjustment, tap on “Adjust Inventory” on the top right command window in the product list page. Tap on “Adjust” to confirm the inventory adjustment. You can also add additional notes if necessary.

Alternatively, you may do an individual inventory adjustment by tapping on “Adjust Inventory” in the saved product detail page.

Q17: Where can I see the inventory history for my tracked products?

Click to view the product’s details page. Stock movement history is shown at the bottom of the page. Click on each transaction to view details.

Go to the product detail page and scroll to the bottom to see the inventory history. You may also view in Inventory Valuation Details in All Reports module.

Business Contacts

Q24: How do I add/edit a business contact?

From the side menu bar on the left, go to “Business Contacts” page. Click “Add Business Contact +” button next to “Import” button on the top right section to open the new screen. Complete the details and save.

You may access the Business Contact module and tap on the “+” floating button, to add new business contact. Fill in the required details and make sure you indicate whether they are your supplier / client.

Q25: How do I check my transactions with a particular business contact?

At Business Contacts page, choose a business contact to view transaction details. If you want to view a particular transaction click on it to open the transaction details.You may also quick add transactions under the business contact by clicking on the “Add Transaction +” button.

You may access the Business Contact module and tap on the business contact. You should see the Transactions tab.

Q26: How do I generate a Statement of Account for my clients?

At Business Contacts page, choose a business contact to view details. On the details page, click “Generate SOA” button on the top right section to open the pop up window. Select the time range for the statement and click “Generate”.

You may access the Business Contact module and select your client’s name. Tap on “Generate SOA” on the top right command window and enter the payment instructions and/or additional notes. Tap “Next” and the Statement of Account will be generated.

Cash & Bank

Q19: How do I add/ edit a bank account?

1) From the side menu bar on the left, go to “Cash & Bank”. At the “Bank Account” section, click “Add Bank Account +” button to open the pop up window. Complete the details and save.

2) To edit a bank account, choose a bank account and open the hidden menu on the right side after “Balance” column, and click “Edit”.

You may access the Cash & Bank module and tap on “Add Bank Account”. Fill in the required details such as bank name, account number, currency, opening balance, as at date and tap on “Add”.

Q22: How do I record a deposit/ money-in/ receiving money for other purposes (not related to invoice)?

Click on the “+” sign on the top right corner to open the quick action list. Choose “Money-in” from the list and you will be directed to the “New Money-in” page. Fill in details and save.

Q20: How do I view a particular bank account information?

On the Cash & Bank page, you will find “You Are Viewing” section on the top part. Click on the drop-down menu next to it and select a bank account to view transactions that are only under that account.

You may tap on “All Account” in the page header to switch to the desired bank account. Alternatively, you may tap on the bank balance of the desired bank account in the Cash & Bank main page.

Q23: How do I record an Account Transfer?

Click on the “+” sign on the top right corner to open the quick action list. Choose “Account Transfer” from the list and you will be directed to the “New Account Transfer” page. Fill in details and save.

You may access the Cash & Bank module, tap on the “+” floating button and tap “Account Transfer”.

Fill in the required details such as amount, from which account, to which account and tap on “Save”.

The saved Account Transfer will be visible in the Cash & Bank module as well as home page.

Q21: How do I record a withdrawal/ money-out/ making payment (not related to Bill / Expense)?

Click on the “+” sign on the top right corner to open the quick action list. Choose “Money-out” from the list and you will be directed to the “New Money-out” page. Fill in details and save.

HR & Payroll

Q44: How do I create/ manage a new employee profile?

1) From the side menu bar on the left, go to “HR & Payroll”.

2) On the “Employee” page, you can click the “Add Employee +” button to add a new employee profile, or click on an existing employee profile to view details. You can also use edit or other available functions.

You may access the HR & Payroll module and tap on the “+” floating button to launch the New Employee form. Fill in the required details and tap “Save”. The saved employee record will be visible in the employee list.

Q45: How do I run payroll calculation and record salary payment?

1) From the side menu bar on the left, go to “HR & Payroll”.

2) On the “Payroll” page, you can click the “Generate Payslip” button to open the payroll run module. Select payroll period and employees, and click on “Generate” to run the payroll calculation.

3) Back to the Payroll page and look for Payslips genereated. Click to view details.

4) On the Payslips details page, click the “Make Payment” button to record the payment for the payslip. Alternatively, on the Payroll section tick multiple payslips and select “More Actions” and then select” Make Payment” for batch payment processing.

You may access the HR & Payroll module and navigate to the Payroll tab. Tap on the “+” floating button to start generating your payslips.

Select the employee(s) followed by the salary period. You may edit the Total Working Days or see their leave details for the selected period.

Tap on “Done” and your payslips will be generated.

Q46: How do I record CPF contribution and record a CPF payment?

1) From the side menu bar on the left, go to “HR & Payroll”.

2) On the “Payroll” page, you can click the “CPF Contribution” button to open the CPF module. Select CPF period and check throught the amounts. Click “Generate” to record the CPF calculation.

3) On the CPF details page, click the “Make Payment” button to record the payment for the CPF contribution.

You can go to HR & Payroll module and navigate to the Payroll tab. Tap “Record CPF Contribution” on top right command window.

Some of the fields are pre-populated for you if you have generated payslip in this module. Otherwise, you may enter the amounts manually.

Q47: How do I manage employees leave?

1) From the side menu bar on the left, go to “HR & Payroll”.

2) On the “Leave” page, you will see leave details for all employees or a particular employee. You can click the “Apply Leave” button to create a new leave record. Or Click “Leave Adjustment” to adjust employees’ leave balances.

3) You can also perform actions to manage leaves such as “Approve”, “Reject”, or “Withdraw”.

You may tap on the “All” button in the Leave tab page and select the employee from the list. The leave balance and leave details will be updated accordingly.

Q48: How to manage employees’ reimbursement?

1) From the side menu bar on the left, go to “HR & Payroll”.

2) On the “Reimburse” page, you will see reimbursement details from employees. You can click the “Add Reimbursement” button to create a new reimbursement record.

3) You can also perform actions to manage Reimbursements such as “Reimburse Now”, “Reimburse Later (Add to Payslip)”, or “Reject”.

The reimbursement amount will appear in your employee’s payslip in the month (e.g. March) that the expense claim’s “Date” field was filled (e.g. 1 March 2021).

If you have already generated the payslip for March, the amount will be added to the next available payslip month (e.g. April) instead.

All Reports

Q63: How do I view financial statements such as “Profit and Loss”, “Balance Sheet”, “General Ledger”?

From the side menu bar on the left, go to “All Reports”. Put mouse cursor on the “Accountant” to open sub-menu. Select “Profit and Loss”, “Balance Sheet”, “General Ledger Summary”, “General Ledger Details”, or “Journal Entries” to open the reports.

Yes. You may tap on “Open PDF Report” on the top right command window of the respective report.

Q49: How do I view a summary of my sales by period?

From the side menu bar on the left, go to “All Reports”. Put mouse cursor on the “Sales” to open sub-menu. Select “Sales by period” to open the report.

You may access the All Reports module and select Sales By Period. Thereafter, select a pre-defined period or define your own custom period.

Q50: How do I view a summary of my sales by customers/clients?

From the side menu bar on the left, go to “All Reports”. Put mouse cursor on the “Sales” to open sub-menu. Select “Sales by customer” to open the report.

You may access the All Reports module and select Sales By Customers. You may also select a particular customer/client if you wish to see the invoice details for the selected period.

Q51: How do I view a summary of my sales by products/services?

From the side menu bar on the left, go to “All Reports”. Put mouse cursor on the “Sales” to open sub-menu. Select “Sales by product/service” to open the report.

You may access the All Reports module and select Sales By Products/Services. The products/services will be grouped by categories and you will see a total sales amount for each category.

Q52: How do I view Receivables Aging summary and Aging details of outstanding invoices?

From the side menu bar on the left, go to “All Reports”. Put mouse cursor on the “Sales” to open sub-menu. Select “Aged Receivables Summary” or “Aged Receivables Details” to open the reports.

You may access the All Reports module and select Aged Receivables Summary. You will see each client’s unpaid invoice balances grouped by the duration for which they have been outstanding.

You may select a particular client if you wish to see the invoice details and aging period.

Q57: ow do I view my inventory/stock reports such as inventory summary, inventory movement details, and Goods in transit report?

From the side menu bar on the left, go to “All Reports”. Put mouse cursor on the “Inventory” to open sub-menu. Select “Inventory Valuation Summary”, “Inventory Valuation Details” or “Goods in Transit Details” to open the reports.

You may access the All Reports module and select Inventory Valuation Details. You will see the inventory movement and the change in value for each tracked product.

Q58: How do I view the GST reports, GST filing status, and record a GST payment/GST claim?

1) From the side menu bar on the left, go to “All Reports”. Put mouse cursor on the “Taxes” to open sub-menu. Select “GST F5” to open the reports. Or Select “GST Details” to view detailed transactions.

2) Select the tax period and click “Generate” to view GST F5 report. Edit Balances if necessary. Click the “Mark as Submitted” button after checking.

3) Record a payment or claim after your GST submission accordingly.

Yes. You may access the All Reports module and select GST F5. The figures have been populated for you based on your GST transactions recorded in our application.

Q60: How do I perform Bank Reconciliation?

1) From the side menu bar on the left, go to “All Reports”. Put mouse cursor on the “Accountant” to open sub-menu. Select “Bank Reconciliation” to open the Reconciliation Module.

2) Select a bank account from the drop-down list. Check the opening data and balance, and fill in the closing date and balance. After that click on the “Start Reconciliation” Button.

3) Tick transactions and check against your bank statement to ensure the “difference” is 0. Then click on the “Reconcile” button to proceed.

4) Various operations can be also performed here such as quick add “Money-in”, “Money-out”, “Transfer”, “Undo Reconciliation”.

1.First, select the bank account you want to reconcile.

2.Next, fill in the required details such as the closing date (end date of the actual bank balance), statement balance (ending balance of the actual bank balance).

3.Tap “Start” to begin the reconciliation

4.Select the book records that you want to reconcile. Ensure that difference is 0.00 before you tap “Reconcile”.

5.Thereafter, check that the Reconciled Deposits, Reconciled Withdrawals figures are correct before tapping “Confirm”.

Q61: How do I create a new fixed asset or manage fixed assets such as edit/ delete/ dispose/ sell off?

1) From the side menu bar on the left, go to “All Reports”. Put mouse cursor on the “Accountant” to open sub-menu. Select “Fixed Assets Listing” to open the Fixed Assets Module.

2) Click on the “Add Fixed Asset +” button to add a new fixed asset, or click on an existing fixed assets to view details. You can also use edit or delete functions when necessary.

3) On the fixed asset details page, you can perform fixed assets disposal or sell off function by clicking on the respective buttons.

4) You may undo the operations too.

You should first create a new expense to record the purchase of this fixed asset. In the Category field, select the suitable fixed asset category.

You will then be prompted to record the details of this fixed asset during your new expense creation.

Fill in the required details such as Asset Name, Book Value After Depreciation and tap on “Save”.

Do note that you will need to complete the New Fixed Asset form before you can save the expense form.

The saved fixed asset will be visible in the Fixed Asset Listing report page.

Q59 How do I view a summary of my monthly payroll?

From the side menu bar on the left, go to “All Reports”. Put mouse cursor on the “HR & Payroll” to open sub-menu. Select “Payroll Monthly Summary” to open the reports. Select payroll month to generate reports.

You may access the All Reports module and select Payroll Monthly Summary.

Q53: How do I view a summary of my purchases by period?

From the side menu bar on the left, go to “All Reports”. Put mouse cursor on the “Purchases” to open sub-menu. Select “Purchases by Period” to open the report.

You may access the All Reports module and select Purchases By Period. Thereafter, select a pre-defined period or define your own custom period.

Q54: How do I view a summary of my purchases by suppliers?

From the side menu bar on the left, go to “All Reports”. Put mouse cursor on the “Purchases” to open sub-menu. Select “Purchases by Supplier” to open the report.

You may access the All Reports module and select Purchases By Suppliers. You may also select a particular supplier if you wish to see the bill details for the selected period.

Q55: How do I view a summary of my purchases by products/services?

From the side menu bar on the left, go to “All Reports”. Put mouse cursor on the “Purchases” to open sub-menu. Select “Purchases by Products/Services” to open the report.

You may access the All Reports module and select Purchases By Products/Services. The products/services will be grouped by categories and you will see a total purchases amount for each category.

Q56: How do I view Payables Aging summary and Aging details of outstanding bills?

From the side menu bar on the left, go to “All Reports”. Put mouse cursor on the “Purchases” to open sub-menu. Select “Aged Payables Summary” or “Aged Payables Details” to open the reports.

You may access the All Reports module and select Aged Payables Summary. You will see each supplier’s unpaid bill balances grouped by the duration for which they have been outstanding.

You may select a particular supplier if you wish to see the bill details and aging period.

Q62: How do I view system activities history (Who use the system and what operations performed)? Is there a system log records or Audit trail report?

From the side menu bar on the left, go to “All Reports”. Put mouse cursor on the “Accountant” to open sub-menu. Select “Audit Trail” to open the report.

Business/ Company Settings

Q7: How to set up/ change my company’s GST information?

Go to “Settings > Business Settings” , click “Edit” on the business settings page and you can change your company’s GST information including filing frequency, default rate, GST registration number, and effective date.

To enter your organization’s GST information, go to Settings > GST to enable your GST settings.

Q6: How to change my company settings including change of financial year?

From the side menu bar on the left, go to “Settings > Business Settings”, click “Edit” on the business settings page and you can change your company settings including Financial Year Start Date, End Date.

Go to Settings > Company Settings and you can adjust your Financial Year Start Date, End Date.

Q10: How to add sub-account to the Chart of Accounts?

Go to “Settings > Chart of Accounts”, click on the “Add Sub-account” button and fill in details and save.

You may go to Settings > Chart of Accounts and tap on the “+” floating button.

Fill in the required details such as Account Name, Parent Account. Tap “Save” and the sub-account will be visible in the Chart of Accounts list, listed below its parent account.

Q8: How to set up my company’s accounting opening balances manually?

Go to “Settings > Chart of Accounts”, click on the “Set Opening Balance” button and key your opening balances into appropriate account, and save. Please ensure total debit amount and total credit amount are tally in order to allow the opening balances take effect.

You may go to Settings > Chart of Accounts and tap on “Set Opening Balance”. Thereafter, you may edit the balances and ensure that difference is 0.00 before saving.

Q12: Can I change my preference such as customised templates, number formats, Unit of Measurement, and notification settings?

Go to “Settings > preferences”, toggle between the tabs and make your preferred settings.

Q11: How do I close the current financial year and start a fresh financial year for my business’ books?

Go to “Settings > Chart of Accounts”, click on the “Close Financial Year” button and confirm to proceed.

Q9: How to import company data? Set up my company’s opening balance automatically?

Go to “Settings > Data import”, follow the instructions in each of the four steps. Download templates, complete details, and upload the templates until you finished last step. However, you may stop the data import any time. Data will be imported only for the step that is already completed.

Q13: After the trial, how do I subscribe a paid plan?

Go to “Settings > Subscription”, your existing plan details will be presented on the page. Click on the “+” button on the right to purchase or change plan.

Others

What should I do if my receipt is too long?

You may switch the camera mode from Single to Combine so that you can capture multiple sections of a single receipt.

How do I scan my receipt to record my expense?

To record an expense, you may tap on the camera floating button if you wish to scan your receipt. Otherwise, tap on the “+” floating button, and select “Expense”.

If the expense is due at a later date, you may change the option from “Paid” to “Unpaid”. Fill in the required details and tap on “Save”.

The saved expense will be visible in the Purchases module as well as home page.

Why are there Paid and Unpaid options when recording expense?

Expense is considered as Paid by default, but you may select the Unpaid option if you have an outstanding expense due at a later date.

How do I record an expense to be reimbursed?

When recording a reimbursable expense, kindly select “Personal Money (Reimbursable)” in the “Paid Using” field. Thereafter, select the employee who paid the expense.

What does the Category in expense mean?

Category refers to general groupings that can be used to classify your expenses for tracking purposes.

What is the “Split Expense” for?

If you have a receipt comprising of expenses incurred from more than 1 category, you may use the Split Expense feature to split the expense into different category.

What are the GST rates? Which GST Rate should I choose?

If your organization is GST registered, you may choose the following GST codes/ rates where applicable:

“8% SR” refers to “Standard Rated GST”. For most of local businesses you may need to use this rate for your sales invoice, with effect from 1 January 2023.
“7% SR” refers to “Standard Rated GST”. For most of local businesses you may need to use this rate for your sales invoice, prior to 1 January 2023.
“0% ZR” refers to “Zero Rated GST”. Use this if the goods supplied will be exported or have been exported.
“0% ES” refers to “Exempt Supplies”. Use this for financial services, digital payment tokens, residential properties and IPM transactions.
“0% OS” refers to “Out of Scope Supplies”. Use this for third country sales, sales of overseas goods made within FTZ and Zero GST Warehouses and private transactions.
“100% IM” refers to “Import Duty/ Import Tax”. Use this for recording import duty or import tax paid when you import goods into Singapore.
“0% None” refers to “Non GST Transactions”. If you are not GST registered, you may or may not use this GST code.

What do the Purchase Order status: Open, Billed, Closed mean?

After creating your Purchase Order, it will be in the Open state until it has been converted or tagged to a bill, at which the status will change to Billed.

Once the payment for the linked bill is made, the Purchase Order status will change to Closed.

Can I edit my Purchase Order/Bill/Money-Out after saving?

Yes, you may do so by tapping on “Edit” which is found on the top right command window of your saved transaction detail page.

How do I record payment made for other purposes (not related to Bill / Expense)?

You may record outgoing payment via “Money-Out”, which can be accessed from the “+” floating button. Alternatively, you may access the form via Cash & Bank module.

Fill in the required details such as transaction purpose, payee, bank account and tap on “Save.

The saved money-out will be visible in the Cash & Bank module as well as home page.

Can I have a quick view of all my unpaid bills?

You may access the Purchases module, under the Summary tab, you will see the total Unpaid Bill amount. Tap it and you will see the full list of unpaid bills.

Can I have a quick view of all my overdue bills?

You may access the Purchases module, under the Summary tab, you will see the total Overdue Bill amount. Tap it and you will see the full list of overdue bills.

Can I have a quick view of all my open purchase orders?

You may access the Purchases module, under the Summary tab, you will see the total Open PO amount. Tap it and you will see the full list of open purchase orders.

What do the Quotation status: Open, Accepted, Closed mean?

After creating your Quotation, it will be in the Open state until it has been converted or tagged to an invoice, at which the status will change to Accepted. Once the payment for the linked invoice is made, the Quotation status will change to Closed.

How do I record payment made for other purposes (not related to invoice)?

You may record incoming payment via “Money-In”, which can be accessed from the “+” floating button.

Alternatively, you may access the form via Cash & Bank module. Fill in the required details such as transaction purpose, payer, bank account and tap on “Save.

The saved money-in will be visible in the Cash & Bank module as well as home page.

What should I do when I make a refund for the credit note issued?

You may tap on “Make A Refund” in the Credit Note detail page to record the payment details in the new Money-Out form launched.

Can I have a quick view of all my unpaid invoices?

You may access the Sales module, under the Summary tab, you will see the total Unpaid Invoice amount. Tap it and you will see the full list of unpaid invoices.

Can I have a quick view of all my overdue invoices?

You may access the Sales module, under the Summary tab, you will see the total Overdue Invoice amount. Tap it and you will see the full list of overdue invoices.

Can I have a quick view of all my open quotations?

You may access the Sales module, under the Summary tab, you will see the total Open Quotation amount. Tap it and you will see the full list of open quotations.

What does “Non-tracked” means?

If you did not enable inventory tracking when adding the product information, it will be classified as “Non-tracked” after saving. Therefore, product quantity information will not be available.

Can I still activate products that were deactivated?

Yes. In the product list, tap on the “Active” button found below the search bar, to switch to “Inactive” to see the full list of deactivated products. To activate, tap on “Activate” on the top right command window.

Can I edit my product/service details after saving?

Yes, you may do so by tapping on “Edit” which is found on the top right command window of your saved product/service detail page.

What happens if I have set an opening balance for Inventory in Chart of Accounts (in Settings), and also fill in “Initial Product Quantity” during product creation (in Product & Service module)?

If you have already set an opening balance for Inventory (in setting), adding new product with initial quantity may cause the inventory amount to be over-counted.

What do C and S mean in the business contact list?

C stands for Client and S stands for Supplier. To adjust the setting, tap on your Business Contact, followed by “View Profile” on the top right command window. Tap on “Edit” on the top right command window to make any changes.

What is the difference between business contact and contact person?

Business contact refers to the organization that you have transactions (sales or purchases) with. Contact person refers to the representatives from the business contact.

What does “As At” mean?

It refers to your new bank account opening date. For existing bank account, it refers to the first day of your current financial year.

What does the number beside each employee record mean?

It refers to the number of actions required (pending leave requests / expense claims) for the employee.

What should I do if I want to remove the record of a resigned employee?

You may tap on “Mark As Resigned” on the top right command window of the Employee tab page.

Can I still view the records of resigned employees?

Yes. Tap on the “Existing” button in the Employee tab page to switch to “Left’ to view resigned employees.

Where can I indicate to opt out of SHG contribution for my employee?

In the New Employee form, tap on the “Self-Help Group Contribution” field under the Employment tab. Choose “Opted Out” and tap “Done”.

How do I enter a custom amount for my employee’s SHG contribution?

In the New Employee form, tap on the “Self-Help Group Contribution” field under the Employment tab. Choose “Custom Amount” and enter the desired amount.

Can I edit my employee information after saving?

Yes. Tap on “Edit” on the top right command window of the saved employee detail page.

Why can’t I select some of my employees when generating payslips?

To ensure that the payslip amount generated is accurate, you are required to fill in certain fields in the Employee details form, before you can generate payslip for the employees.

Fields such as Pass Type, Basic Salary, No of Working Days Per Week, Employment Type, SHG Type & Amount, PR Start Date and Foreign Worker Levy must be filled in whenever applicable.

If the compulsory fields are not filled in, you will not be able to generate payslip for the employee.

Can I still edit the payslip details after generating?

You can edit the payslip details if it is still unpaid. Tap on “Edit” on the top right command window of the payslip detail page.

How do I record the payment made for the payslips?

You may record the payment made via the “Record Payment” button in the payslip detail page.

Alternatively, if you wish to record payment for a batch of payslips, tap on “Record Payment” on the top right command window in the Payroll tab page.

Can I delete the payment made for the Payslips?

You can tap on “See Payment” in the payslip detail page to view the payment details. Thereafter, tap on “Delete” on top right command window to delete the payment.

How do I record payment after recording CPF contribution?

After recording CPF contribution, you can tap on “Record Payment” on the top right command window of the CPF contribution details page.

Thereafter, a new Money-Out form will be launched. Fill in the required details such as payment method and bank account, and tap “Save”.

What is the difference between “Withdraw” and “Delete” in the Leave tab?

You can only delete pending leave requests (yet to be approved/rejected). For upcoming approved leaves, you can choose to withdraw.

How do I perform leave adjustments?

Tap on “Leave Adjustments” on the top right command window in the Leave tab page. Thereafter, select the employees and the leave type(s) for adjustment.

How do I apply leave?

You may access the HR & Payroll module and navigate to the Leave tab.

Tap on the “+” floating button to launch the New Leave form. Fill in the required details and tap “Save’.

The saved leave detail will be visible in the Leave tab.

How do I view the pending leave requests to approve/reject?

You can navigate to the Leave tab in the HR & Payroll module and view the Pending Leave section.

To approve/reject a batch of leave requests, tap on “Approve” or “Reject” on the top right command window in the Leave tab.

Alternatively, you may go the leave detail page to approve/reject.

What is “Invite Team Members” for?

This feature enables you to add other employees from your organization to use the application and access the organization’s information.

How do I invite my employees to join as team members?

Tap on your organization name (at the header) from the home page, followed by “Invite Team Members”.

First, you can choose to add from the employee list if you have already recorded their name and mobile number in the HR & Payroll module.

Alternatively, you can also import from your phone book. Otherwise, you can also add manually by filling in their name and mobile number.

Thereafter, we will send them the invitation via SMS.

What should my employees do after they have downloaded the application?

Do make sure that you have already invited them as team members.

Thereafter, have your employee to register an account with the mobile number that the invitation was sent to. This will ensure that he/she can accept the pending invitation during the registration flow.

What are the roles: Owner, Accountant, Manager, Staff for?

The roles will determine the level of access each team member have on the application. For detailed breakdown of the access rights, go to Invite Team Members page and tap “Manage Role Access”.

Can I remove an existing team member?

Yes. You may change the role to “Disable” to remove the access rights of an existing team member

Can I re-enable his/her access rights after disabling?

Yes. Under the Team Members section, tap on the “Active” button to switch to “Inactive” to view the team members whom you have disabled and select a new role for him/her.

How do I check the total value of the inventory on hand?

You may access the All Reports module and select Inventory Valuation Summary. The inventory will be grouped by categories and you will see the total value for each category.

In addition, you will see a breakdown of the quantity, unit cost and total value of each tracked product.

What do the status in GST F5 report: Unsubmitted, Submitted, Paid/Claimed mean?

By default, the status will be Unsubmitted, until you perform the “Mark As Submitted” operation found in the top right command window of the report page.

Once submitted, you may record Money-Out or Money-In depending if Line 18 is net payable or claimable. Thereafter, status will change to Paid/Claimed.

Can I edit the balances in GST F5 report?

Yes. You can tap on “Edit Balance” on the top right command window in the GST F5 report page.

Please note that you will not be able to edit any balances after the GST F5 report is marked as paid/claimed.

What is the GST Details report for?

The GST Details report shows the detailed breakdown of all the GST transactions (both sales and purchases), grouped by GST Rates.

How do I create a General Journal?

You may access the All Reports module to create a journal entry. Go to Journal Entries, and tap on the “+” floating button to launch the New General Journal form.

Select the accounts involved in the transaction and indicate the amount. Ensure that there is no unbalanced amount before tapping “Save’.

The saved general journal will be visible in the Journal Entry report.

What should I do if I realized some entries are missing when performing Bank Reconciliation?

If there are missing entries in your book records, tap on the “Add New” button to create a new Money-Out, Money-In or Account Transfer to reconcile the records.

Where do I view my Bank Reconciliation report?

You may access the All Reports module and tap on the “View Report” tab. Select the bank account followed the closing date of the reconciliation report you wish to view.

Can I undo/reverse a past bank reconciliation?

Yes. However, you can only undo the most recent reconciliation.

Access your most recent reconciliation report and tap on “Undo Reconciliation” on the top right command window in your report page.

If you need to undo an earlier reconciliation, repeat the undo operation until you reach the desired reconciliation.

What should I do after I sell my fixed asset?

Please record a new Money-In and select “Sale of Fixed Assets” as the Transaction Purpose. After saving, you will need to complete the Sale of Fixed Assets form.

To view your sold assets, tap on “History” on the top right command window of the Fixed Asset Listing report page.

Alternatively, you may access the Fixed Asset detail page and tap on “Mark As Sold” on the top right command window.

Fill in the Sales Date and Sales Price and tap “Save”.

What should I do after I dispose my fixed asset?

You may access the Fixed Asset detail page and tap on “Mark As Disposed” on the top right command window.

Fill in the Disposal Date and tap “Save”.

To view your disposed assets, tap on “History” on the top right command window of the Fixed Asset Listing report page.

Can you send me notification when I have an overdue transaction?

Certainly! Push notifications for Overdue Invoice and Bill, as well as Pending Leave Requests and Expense claims will be sent to you automatically.

If you would like to adjust the alert settings, go to Settings > Company Settings to customize.

Can you send me notification when I have a pending leave request/claim?

Certainly! Push notifications for Overdue Invoice and Bill, as well as Pending Leave Requests and Expense claims will be sent to you automatically.

If you would like to adjust the alert settings, go to Settings > Company Settings to customize.

Why am I not able to select some accounts as Parent Account when adding sub-account?

Sub-account creation is not allowed for some accounts therefore you are restricted from selecting them when choosing parent account.

How do I link my products/services to the sub-account I am creating?

First, ensure that you have selected the appropriate parent account (Product Sales / Service Revenue).

Thereafter, tap on “Linked Products” / “Linked Services” to select the products/services that you want to link to this sub-account.

What should I do if I am not able to identify the cause of the difference amount when setting opening balance in Chart of Accounts?

To force it to balance, you can enter the difference amount into account “3110 Other Equity Items”

As this is a temporary solution to force the total credit and total debit amount to balance, we recommend you to revisit this account again to identify the cause of the difference.

How do I view past financial year data that I have recorded?

You may navigate to Settings > Company Settings, tap on the “Switch Financial Year” field and choose the desired financial year you want to view.

How do I attach my supporting documents when performing operations?

You can find the “Attach” feature in most of our transaction form, and you may take photo or upload any supporting document from your photo library.

We encourage users to use the “Attach” feature so that you can access the digital copies of your supporting document anytime.